Customer Testimonials

Michael Scarbrough, VP Administration
Memphis Managed Care Corporation
Memphis, Tennessee

Memphis Managed Care Corporation (MMCC) is a 200,000 member HMO serving the TennCare Medicaid program known as TennCare.

"MMCC has utilized the services of Integration Management, Inc. (IMI) for the past five (5) years to assist MMCC in the areas of decision support and various other information systems related consulting engagements."

"MMCC has been pleased with the work provided by IMI over this time, not only for the actual work product, but for the personal service and expertise they provide. IMI's knowledge of health care data and the managed care business have been instrumental in MMCC's development of decision support systems. IMI has remained flexible, changing to meet the needs of MMCC when MMCC needed them met. Their services have also proven to be cost effective for the knowledge they make available to us."

"The IMI decision support system has allowed MMCC to utilize a tool that is invaluable to the organization from the standpoint of monitoring claims, authorization, membership, and capitation data. This information is used as the basis of our medical cost trending, IBNR calculations, network profiling, and utilization analysis. One recent example is a study that MMCC undertook to identify all hospital based surgeries and the surgeon performing these surgeries for re-direction to lower cost Ambulatory Surgery Center's. The ability to quickly isolate only the information we needed and use that information to change practice patterns will result in significant savings as part of our outpatient services strategy."


Tom Payne, Director of Information Services
CHA Health
Lexington, Kentucky

CHA Health is a 85,000 member commercial managed care organization (MCO) and provider network.

"CHA Health has utilized the services of Integration Management (IMI) for over five years. IMI played an integral role in the evolution of our enviable reporting and analysis capabilities. Thanks to our reporting systems, we can closely track cost trends and react very quickly to changing market conditions or new legislative mandates. IMI has also helped us with a number of other projects, including enrollment interfaces and reconciliations. They understand managed care and respond quickly and effectively when urgent issues arise."